IT Support, AMC & Hardware FAQs

Question 1

What's the difference between Comprehensive and Non‑Comprehensive AMC?

Accepted Answer

Comprehensive AMC covers engineer visits and the cost of replacement parts. Non‑Comprehensive covers visits, maintenance and monitoring. Parts are billed at direct OEM rates.

Question 2

How do resident engineers (FMS) work?

Accepted Answer

We place certified engineers full‑time at your office. They follow your hours and report to your IT or Admin head, but stay on SRV's payroll. No HR, PF or attrition worries. If they take leave, a trained standby steps in.

Question 3

Which brands do you supply?

Accepted Answer

Dell, HP, IBM, Lenovo, Cisco, Fortinet, Sophos, Microsoft, Veeam, Synology, Hikvision, Matrix and more. All genuine, with full manufacturer warranty.

Question 4

How fast do you respond to a critical outage?

Accepted Answer

We start diagnostics within 15 minutes. Across Mumbai, Navi Mumbai and Thane, an engineer is dispatched with standby equipment to restore operations in under 2 hours.

Question 5

Can you set up a complete new office?

Accepted Answer

Yes, turnkey. Site survey, cabling, racks, servers, Wi‑Fi, WAN, EPABX, access control and CCTV, all delivered by one team.

Question 6

Do you supply licensed software?

Accepted Answer

Yes. Microsoft, Adobe, AutoCAD and more. We also audit what you already have, so you stay compliant and don't overpay.

Question 7

Do you offer backup and disaster recovery?

Accepted Answer

Yes. Automated local and cloud backups, encrypted and protected from ransomware, with fast restores when you need them.

Questions? Answers.

Let's talk.